Japan travel information


2019.09.05 (Thu)

Where to get help in case of emergency

Japan is a safe country to travel, but there is always the possibility of natural disasters cause by earthquakes, heavy rains, and storms. Typhoons form in the summer and the first typhoons of this year have already passed. Typhoon season in Japan will continue through September and October. Please make sure to check the weather news when you plan your travels.

Here are some good sources of information and support for visitors in case of emergency.

Japan National Tourism Organization: Japan Visitor Hotline

“Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean and Japanese.”

Call from inside Japan: 050-3816-2787

Call from outside Japan: +81-50-3816-2787

GoTokyo: Emergencies - disaster preparedness & lost property

GoTokyo is The Official Tokyo Travel Guide. This page has helpful information and links about disaster preparedness. Take a look to learn more about what to do in case a strong earthquake should occur. In addition, there is also information about who to contact in case you have lost something valuable while traveling. If you notice early that you have left something on a train, you can usually also contact staff at the station.

Japan Tourism Agency: Safety tips app

This app provides information in case of emergencies such as warnings and evacuation advice. Push notifications are sent for earthquake early warnings, tsunami warnings, weather warnings, and volcano eruption notices, heatstroke information, and civil protection information. The app is available for Android and iPhone and supports English, Simplified Chinese, Traditional Chinese, Korean, and Japanese. Follow the link on the page to learn more about the app.

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